"I would like to let you know how much I have enjoyed working with you over the past two years as the Association Manager for Tanager at Totem Lake in my role as Secretary of the Tanager HOA. This letter is written by me, but I am sure it represents the feelings of the entire Board.
During this time period, I have found you to be extremely diligent, cost conscious, personable, attentive and responsive. I have had the opportunity to observe you and Conrad Properties approach to a variety of situations as well as interact with other vendors on solutions to problems. You take on the responsibility, ask for our preferred outcome and run with the problems until they are resolved. You are good at listening, which is a great quality and helps to communicate with others, including owners, consultants and vendors. The Board has not heard a lot of complains from our owner base, which is an indication that you and the staff at Conrad Properties is likely doing a very good job at providing a quick response to phone calls and emails from the owners.
Examples of your skills have been the vetting of additional vendors, including plumbing repairs, which have saved our association money. Additionally you have been very involved with our auditors in getting them all the necessary documents as well with your internal accounting system to present the financial statements in such a way that they are easy to read and understand. A testament to your management abilities is the fact that we have not had to raise dues for 2 years and we have had enough savings to contribute to unfunded reserves from previous years while under different management. Additionally our accounts receivables have significantly decreased and our cost for collections have also gone down.
I have found you to be a person of excellent character and integrity and I hope you have continuous success with Conrad Properties Inc. as the company grows through excellent management."
Walter W. BraunSecretary of the Tanager at Totem Lake Condominium Homeowners Association
"Hello Ken and Jennifer,
I want to acknowledge the quality of service we are
receiving from Michael-Ann.
As an owner at Blue Heron condominium, I knew Michael-Ann
to be helpful and courteous. Condominium
managers are not always that way - it was a relief to have her managing this
property.
I recently joined the Board of the Blue Heron Owners
Association as President and, in this new role, have been interacting with
Michael-Ann much more than before. She
continues to live up to the standard of customer service that she established
with me as an owner.
Indeed, I’ve found that Michael-Ann goes “beyond the
call” in working with the Board. I’ll
share one example with you.
The Blue Heron insurance policy recently was coming close
to the end of its term. Michael-Annalerted us that the policy would renew without a rate increase. I passed this information along to the Board
and we were prepared to move ahead with the same underwriter and coverage.
Without being asked to research other options,
Michael-Ann had also gone out to market to see if she could find better
coverage for the Association. Shedid. Michael-Ann found another broker
who offered what appears to be a better (more comprehensive) package of
coverage, at a lower price.
Had it not been for Michael-Ann taking the initiative, we
likely would have just continued with the status quo “inferior” coverage.
To summarize - Michael–Ann is doing good work and
representing Conrad well. Thank you for
putting her on our team.
Dan" - Blue Heron Condominiums
Michael-Ann,
Just wanted to personally thank you for all you've done for Kayleen. When I purchased 5 years ago, I was having some serious buyer's remorse considering the state of the association. I begrudgingly took on the role as president. From the start you were helpful in light of our dire financial situation and continually went over and above to offer advice and extra mile service and expertise that allowed us to get back on our feet and eventually achieve the resolution of deferred maintenance issues that I honestly thought we would never complete. I feel that our financial position today and all we achieved as a team is in large part due to you and your efforts. In short, we couldn't have done this without you. I think all owners and board members would agree wholeheartedly.
Conrad, I'm sure, is aware of the caliber of professional and individual they have in you.
I'm looking forward to working with the board in a lesser capacity and I think Tim will do well in his role, especially with your help and guidance.
Once again thanks, it truly was a pleasure to work with you.
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